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Shipping policy

Shipping Procedures

At FamilySouq.ae, customer satisfaction is our top priority, and this is why we take the utmost care to deliver your products straight to you as safely and fast as possible. Our shipping methods ease your everyday life, keeping your focus on your priorities and not on our logistics.
We ship anywhere across the Middle East and the rest of the world and mainly UAE except to OFAC sanctioned countries.Shipping will be done by a third-party courier.

Delivery Time= Processing Time + Shipping Time

PROCESSING TIME
It normally takes 1-3 days for us to process your order. Please note that this does not include holidays and weekends.

Shipping Time
Standard Shipping (Shipping Time:7-12 business days

Shipping Rates

Country Shipping Method Order Account Costs Shipping Time
United Arab Emirates Express Over 250 AED Free 7-12 Business Days
Below 250 AED 20 AED
Saudi Arabia Express Over 250 AED Free 7-12 Business Days
Below 250 AED 20 AED
Bahrain Express Over 250 AED Free 7-12 Business Days
Below 250 AED 20 AED
Oman Express Over 250 AED Free 7-12 Business Days
Below 250 AED 20 AED
Kuwait Express Over 250 AED Free 7-12 Business Days
Below 2500 AED 20 AED

Order Tracking

You may view all updates to your order status as well as your package’s location at any time from your account page. For any further assistance on your order status, you can contact FamilySouq support at any time.

Availability

Stock and availability shown on this site is for your reference only. While we strive to maintain the most accurate and timely stock and availability information, availability information may become out of date and may change between the time you added an item to cart and the time your order is processed.
In rare cases, an item may go out of stock, or the number of units you ordered may not be available. In that case, we will contact you about how best to proceed.

Handling and Delivery

All our goods are inspected at customs by our appointed clearance agent, after which it is packed and handed over to a courier for final delivery. If any physical damage is found in the packaging upon delivery, please notify the deliverer immediately and you may return the package immediately.

Customs

FamilSouq has the right to cancel any order, prior to charging the customer, if any of the items in an order are prohibited as per U.A.E. regulations.

For more information on our shipping policy, check ‘Terms & Conditions’ or simply contact us.