Shipping Procedures
At FamilySouq.ae, customer satisfaction is our top priority, and this is why we take the utmost care to deliver your products straight to you as safely and fast as possible. Our shipping methods ease your everyday life, keeping your focus on your priorities and not on our logistics.
We ship anywhere across the Middle East and the rest of the world and mainly UAE except to OFAC sanctioned countries.Shipping will be done by a third-party courier.
Delivery Time= Processing Time + Shipping Time
PROCESSING TIME
It normally takes 1-3 days for us to process your order. Please note that this does not include holidays and weekends.
Shipping Time
Standard Shipping （Shipping Time:7-12 business days
Shipping Rates
| Country | Shipping Method | Order Account | Costs | Shipping Time |
| United Arab Emirates | Express | Over 250 AED | Free | 7-12 Business Days |
| Below 250 AED | 20 AED | |||
| Saudi Arabia | Express | Over 250 AED | Free | 7-12 Business Days |
| Below 250 AED | 20 AED | |||
| Bahrain | Express | Over 250 AED | Free | 7-12 Business Days |
| Below 250 AED | 20 AED | |||
| Oman | Express | Over 250 AED | Free | 7-12 Business Days |
| Below 250 AED | 20 AED | |||
| Kuwait | Express | Over 250 AED | Free | 7-12 Business Days |
| Below 2500 AED | 20 AED |
Order Tracking
You may view all updates to your order status as well as your package’s location at any time from your account page. For any further assistance on your order status, you can contact FamilySouq support at any time.
Availability
Stock and availability shown on this site is for your reference only. While we strive to maintain the most accurate and timely stock and availability information, availability information may become out of date and may change between the time you added an item to cart and the time your order is processed.
In rare cases, an item may go out of stock, or the number of units you ordered may not be available. In that case, we will contact you about how best to proceed.
Handling and Delivery
All our goods are inspected at customs by our appointed clearance agent, after which it is packed and handed over to a courier for final delivery. If any physical damage is found in the packaging upon delivery, please notify the deliverer immediately and you may return the package immediately.
Customs
FamilSouq has the right to cancel any order, prior to charging the customer, if any of the items in an order are prohibited as per U.A.E. regulations.
For more information on our shipping policy, check ‘Terms & Conditions’ or simply contact us.
